Question 1

Can I change my username?

Accepted Answer

No, to protect the integrity of the data, all username changes must be requested through an incident/ticket submission - How Can We Help?.

Question 2

Can more than one member have the same username and email address?

Accepted Answer

No, each username must be unique. Each member will have their own profile connected to their personalized email address.

Question 3

How often is the contribution data refreshed?

Accepted Answer

Contribution is refreshed every 10 days.

Question 4

At what age will my child have access to the system?

Accepted Answer

Access is given to members 18 years and older.

Question 5

What should I do if I have questions regarding my contributions?

Accepted Answer

Questions regarding your contributions or account profile should be submitted via the Membership Support Form.

Question 6

What information on my profile can I update?

Accepted Answer

Currently in order to keep data in sync you can update name, address, phone number, and birthdate.

Question 7

Can my child make updates to their profile and other family members?

Accepted Answer

No, only the primary can make updates to the family members.

Question 8

Will a child be able to view the parents’ information?

Accepted Answer

No, children will not be able to access the portal.

Question 9

Is it possible for an individual that is part of a family to receive their own information and not have it grouped as a family?

Accepted Answer

No, not at this time.

Question 10

If I am part of a family, is there a way for both spouses to received emails of Giving Statements?"

Accepted Answer

Yes.

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